Zoom Clips

[Alihancan]

Hello,

I tried Zoom clips for about 1-2 minutes, and after recording it told me it would upload and send me a notification via email. After an hours, I stilll haven't received anything. 

Does it take longer than that? 

[Frank_TB]

Hello,

Do you meet the prerequisites? 

Prerequisites for enabling and using Zoom Clips

• Basic, Zoom One Pro, Zoom United Pro, Zoom United Business, Zoom One Business, Zoom One Business Plus, Zoom United Enterprise, Zoom One Enterprise, or Zoom One Enterprise Plus account
• Zoom desktop client for Windows and macOS: version 5.15.5 or higher

https://support.zoom.us/hc/en-us/articles/17537207179917-Zoom-Clips-user-guide 

Regards

If my reply helped, don't forget to click the accept as solution button! 

[Alihancan]

Thank you for the quick reply. 

Yes I meet the prerequisites. Also recordings I do on my iPad doesn't show the web cam and the screen I share. Only black window with my name on it

[Frank_TB]

Hi,

A couple of things to confirm;

Is Clips enabled globally on your account?

https://support.zoom.us/hc/en-us/articles/17537185674893-Zoom-Clips-admin-guide 

Is Clips enabled on your personal account?

https://support.zoom.us/hc/en-us/articles/17537207179917-Zoom-Clips-user-guide#h_01H64903M3N071JW5RT... 

As far as I can tell making Clips is only supported from the Web portal;

https://support.zoom.us/hc/en-us/articles/17537207179917-Zoom-Clips-user-guide#h_01H6490KVJKB6GQ1WD6... 

Or from the desktop application;

https://support.zoom.us/hc/en-us/articles/17537207179917-Zoom-Clips-user-guide#h_01H6490WP61CP69TE2J... 

Regards

If my reply helped, don't forget to click the accept as solution button!