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Zoom meeting details not auto-syncing to Salesforce

jonaldlerum
Newcomer
Newcomer

‎2024-05-29 10:23 AM

The salesforce-zoom integration has been in our org for some time now but users noticed that the meeting details were not populating automatically. After the user has ended the meeting, these fields:
-Zoom Status: Remains as open
-Meeting Type: Stays as scheduled
-Participants doesn’t update
-Participant count doesn't update
-Zoom meeting Start time doesn’t update
-Zoom meeting end time doesn’t update
-Duration (mins) doesn't update

 

ps. The 'Sync Zoom Meeting Details' button were working to populate the mentioned fields however it should be auto-syncing.

 

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