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Calendly will not connect to my zoom account.

Jim-2459
Newcomer
Newcomer

For some unknown reason, my calendly account has stopped scheduling zoom meetings. both the zoom and calendly accounts are my personal accounts. Calendly says that I need admin approval from zoom. Am I not the admin of my personal account?. 

1 ACCEPTED SOLUTION

colegs
Community Champion | Employee
Community Champion | Employee

@Jim-2459 - As owner, you have all the admin permissions.  This sounds like you need to go into the marketplace (Advanced -> Marketplace on the left hand side) and approve the integration there.  While you can request it, integrations have to be formally approved on the Marketplace before they are available.

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10 REPLIES 10

colegs
Community Champion | Employee
Community Champion | Employee

@Jim-2459 - As owner, you have all the admin permissions.  This sounds like you need to go into the marketplace (Advanced -> Marketplace on the left hand side) and approve the integration there.  While you can request it, integrations have to be formally approved on the Marketplace before they are available.

Bri
Community Moderator | Employee
Community Moderator | Employee

Hi @Jim-2459 ! Did you see this reply? I've marked it as an accepted solution. Please let us know if you need any additional help 😎


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?

Hi Bri - how do I delete my free zoom account? 

colegs
Community Champion | Employee
Community Champion | Employee

@mayo1152 - On the menu on the left side of your screen, go down to Account Management -> Account Profile and click on 'Terminate my Account'.

 

colegs_0-1719544365042.png

 

kesslerIO
Newcomer
Newcomer

Has anyone managed to fix this? All my Zoom app connections magically broke on June 30, 2024. I've tried re-installing the apps for Calendly, Fathom, and Notion Calendar, but the integrations still do not work. I'm at a loss what it could be.

colegs
Community Champion | Employee
Community Champion | Employee

@kesslerIO - Are you getting an error? If it is the same as this thread references, have you approved the integrations (again) in Marketplace?

If by approving you are referring to whether I have granted it "Shared Access Permissions" in the app management of app marketplace app, yes, I have. I have also tried disabling and then enabling the app again, sadly to no avail. Same for removing, and then re-adding the apps.

colegs
Community Champion | Employee
Community Champion | Employee

There is a specific step that an owner or admin of an account must do in the marketplace to approve the app before any users can use the app.

 

colegs_0-1720620122094.png

 

Yes, it's approved. And again it's been working for the last 3 years. Not sure what has changed.

colegs
Community Champion | Employee
Community Champion | Employee

I am not sure what would have changed if they were previously approved either.  If you know when it actually stopped working, it might be possible to see if there were any related changed on either app that might explain having to be reauthorized.