Unable to open meeting summary for a specific day

[SynergySystems]

Problem description:
I am the organizer of Zoom meetings and use the web interface. I usually have no issues accessing meeting summaries, but the summary for a specific day won’t open.

• I can see it in the list, but the arrow button to open it doesn’t work.
• Summaries for other days open without any problems.
• I’ve tried using different browsers (Chrome, Edge) and reloading the page, but the issue persists.
• I also tried accessing it from another device and through the Zoom app, but the problem remains only for this particular summary.
• There’s no option to download the data or bypass the issue in the Reports section.

Are there any known reasons or solutions for this issue?

Additional information:

• Account level: Licensed version
• Operating system and browsers used:Windows 10 pro, Chrome 131.0.6778.70
• Date and time of the meeting: Nov 21, 2024 08:39

I would greatly appreciate any assistance!

[Tash_Balaguer]

Hi @SynergySystems,

Thank you for reaching out and I hope all is well.

I suggest you submit a ticket here with the following details so our Support Team can assist further:

• Meeting ID / Phone Number
• Impacted User(s)
• Screenshots
• Details
• Date
• Time
• Duration
• Errors

Thank you.