cancel
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Error summary AI

svzinovyev
Newcomer
Newcomer

I use AI transcription and since yesterday some of the Zoom meetings stopped giving transcripts (I control the space and delete old ones, so it's not a storage space issue). Now 1 summary is inactive, the next one is active, the next one is inactive again. And the system doesn't even let me delete them. How can I make them appear and become active? Screenshot: https://disk.yandex.ru/i/w0aGOonFlOkR7w 

2 REPLIES 2

Josh_Stanley
Community Champion | Employee
Community Champion | Employee

@svzinovyev , some of my meetings came back and eventually transcribed and summarized after the outage.  If yours are still not showing and wont allow you to edit, you will likely have to put in a support ticket to get technical assistance to either force the summary or delete it all together (depending on your preference).

Mishaarts
Newcomer
Newcomer

AI Companion didn’t capture my meeting until the last eight minutes of our session.  It was a disaster!  How can I confirm that the AI tool is functioning correctly?  This is the first time that this problem materialized.  I thought it was working because the closed captioning displayed throughout the meeting.  Did anyone have the same experience.  My incident occurred on April 18.