AI Companion Not Working

[CindyS1]

I have AI Companion up and running on another account so I know I know how to make it work. 

On one particular account no matter what I do I keep getting the following error message: One or more AI Companion features are disabled in your settings.

EXCEPT ITS NOT DISABLED

Anyone else have this issue or know of a solution?

Thank you!

[Tash_Balaguer]

HI @CindyS1 

Thank you for reaching out and I hope all is well.

I suggest you submit a ticket here with the following details so our Support Team can assist further:

• Meeting ID / Phone Number
• Impacted User(s)
• Screenshots
• Details
• Date
• Time
• Duration
• Errors

Thank you and Have a great day!

[ISalis]

I have the same problem and no one at Zoom seems to care. Terrible customer service.

[Bri]

Hi @ISalis, have you already submitted a support ticket? 

[jhonmu689]

I’ve run into the same problem too everything looks enabled in my settings, but it still throws that same error. It’s pretty frustrating since it works fine on other accounts.