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AI Companion Not Working

CindyS1
Newcomer
Newcomer

‎2025-06-06 01:51 PM

I have AI Companion up and running on another account so I know I know how to make it work. 

On one particular account no matter what I do I keep getting the following error message: One or more AI Companion features are disabled in your settings.

EXCEPT ITS NOT DISABLED

 

Anyone else have this issue or know of a solution?

Thank you!

Topics:
4 REPLIES 4

Tash_Balaguer
Zoom Employee
Zoom Employee

‎2025-08-01 09:23 AM

HI @CindyS1 

 

Thank you for reaching out and I hope all is well.
 
I suggest you submit a ticket here with the following details so our Support Team can assist further:
 
  • Meeting ID / Phone Number
  • Impacted User(s)
  • Screenshots
  • Details
    • Date
    • Time
    • Duration
    • Errors

Thank you and Have a great day!

0 Likes

ISalis
Newcomer
Newcomer

‎2025-10-17 07:26 AM

I have the same problem and no one at Zoom seems to care. Terrible customer service.

0 Likes

Bri
Community Moderator | Employee
Community Moderator | Employee
In response to ISalis

‎2025-10-22 10:41 AM

Hi @ISalis, have you already submitted a support ticket? 


Bri
Zoom Community Team
Have you heard of Zoom AI Companion?
0 Likes

jhonmu689
Participant
Participant

‎2025-10-27 07:45 AM

I’ve run into the same problem too everything looks enabled in my settings, but it still throws that same error. It’s pretty frustrating since it works fine on other accounts.

0 Likes