cancel a non existent subscription

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i asked for a basic 40 munite subscription and was billed for 2 months in a row; then I cannot have on line chat as I am on basic and cannot cancel what I should not have had in the first place

1 REPLY 1

A paid subscription was cancelled four months ago, but I am still being charged every month. How do I stop this, and get a refund?

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Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!