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Paid Subscriber Account Not Found


Dear Support,


I'm a paid subscriber and have been enjoying the  professional service for the past one (1) year. I did my renewal this year for another 12 months and I've been using the account to login and scheduled meetings. Over the last two (2) months, some unknown things happen and my account was deleted. I attempted to logon and I was prompted to create a new account with the Basic Plan.


What happen to my paid active account which is re-subscribed this year ?


Please assist.


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @rsiakisi,


Please contact our billing department by opening a ticket using this link: also make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.