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Hello. Whenever I get a direct message on Zoom chat, I do not get a notification sound. Although in my Zoom > Preferences > Chat > Play sound when I receive a new message (is checked).
Does this setting only apply to brand new messages from brand new Zoom chats? I assumed it would also apply to Zoom chats you are already in, which would make sense to me.
HI @janzaldua correct! This is a team chat option as to playing a sound when receiving a new message. This is if the channel isn't muted.