Chat notification sound does not work when messaged

[janzaldua]

Hello. Whenever I get a direct message on Zoom chat, I do not get a notification sound. Although in my Zoom > Preferences > Chat > Play sound when I receive a new message (is checked).

Does this setting only apply to brand new messages from brand new Zoom chats? I assumed it would also apply to Zoom chats you are already in, which would make sense to me.

[Bri]

Hi @janzaldua ! So sorry for the delayed response. Yes, this should apply to all chats unless you have notifications turned off for the particular chat. Are you still having an issue with this? 

[janzaldua]

I will need to test it further, but I think it is still an issue. I will let you know over the next day or two

[RN]

HI @janzaldua correct! This is a team chat option as to playing a sound when receiving a new message. This is if the channel isn't muted.