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Chat notification sound does not work when messaged


Hello. Whenever I get a direct message on Zoom chat, I do not get a notification sound. Although in my Zoom > Preferences > Chat > Play sound when I receive a new message (is checked).


Does this setting only apply to brand new messages from brand new Zoom chats? I assumed it would also apply to Zoom chats you are already in, which would make sense to me.


Zoom Moderator
Zoom Moderator

Hi @janzaldua ! So sorry for the delayed response. Yes, this should apply to all chats unless you have notifications turned off for the particular chat. Are you still having an issue with this? 

I will need to test it further, but I think it is still an issue. I will let you know over the next day or two