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Channels disappear


Hi there
I've got a problem. My recent channels have disappeared from the list of channels. How can I find/restore them?


Zoom Moderator
Zoom Moderator

Hi @Julie-May, welcome to the community! 


Can you confirm that you are logged in to the correct account? if so, you can search for any channel using the search box (Command+F for Mac or Ctrl+f for Windows). Once you open the channel it will appear in your list of channels. 



Hi @CarlaA

Thank you very much for your reply. 🌻

I tried Command+F, there was no response. Then I tried Ctrl+F and it opened a search window with contacts and channels, but there were still no channels which I lost.

Interestingly, if another chat member sends a message I can see it and that's how found both of them and gave a star to put them at the top of my contact list. Yet, one of them disappeared again the day after(( and it keeps doing that...

Hmm that is strange! Would you like for me to open a support ticket with our support team on your behalf?