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Android app, frequently signed out, recent only

elfersp
Listener

I use the android app 5.14.6.13477, on a samsung galaxy s8.

 

However - I hear if the same behavior from a coworker. He is also using the android app, but I'm not sure if his version or device.

 

For us both, only recently, we've started to get frequently signed out of the app.

 

It used to stay signed in pretty much always. Now it seems to make you sign back in once or twice a day.

 

Any ideas? Has anyone else had this?

 

Thanks!

Paul

 

 

2 REPLIES 2

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

I would suggest you ask your Zoom admin about the security settings for your account.

 

Zoom allows admins to log users out after a set period.

 

Screen Shot 2023-05-02 at 8.52.15 AM.png

 

Screen Shot 2023-05-02 at 8.50.32 AM.png

 

Regards

 

If my reply helped, don't forget to click the accept as solution button!

elfersp
Listener

Thank you, Frank_TB!

 

Our section looks like this - 

elfersp_0-1683058815375.png

 

That looks to me like it is not the culprit?  If I am reading those correctly?

 

Thanks!
Paul