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Account debited but subscription has not started

Parth242002
Listener
  • Hi , I was trying to subscribe a yearly pack . My account got debited but the subscription has not started . Not able to reach zoom billing team , they are not responding  
1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @Parth242002,


You need to assign your newly purchased license to your user account. See this web page for assistance:
https://support.zoom.us/hc/en-us/articles/115004976063-Assigning-a-License 

Follow these steps taken from the article:
Sign in to the Zoom web portal.

  1. Click User Management, then Users.
  2. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
  3. Click Edit at the end of the user row. This will open a window.
  4. Choose the User Type to assign, selecting “Licensed”.
  5. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license. Click that.
    (Optional) Assign add-ons by checking the boxes for the add-on. You will not likely have any add-ons, so skip this step.
  6. Click Save.

The license is now applied to the user (you) and you can use it immediately.


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !