Missing data in the dashboard reporting for Zoom Rooms. All of the Zoom Rooms are not showing any data in the dashboard. Appears none of my Zoom Rooms are showing any activity for the last 30 days, I do not believe this to be hte case as our rooms are used quite frequently.
Anyone have this happen. Is there a setting within the portal that could have turned this off?
got a reply from Zoom a couple of weeks back that stated I should update all my Room software (PC) to the 5.9.3 version.
Did so and still am not seeing all the data I saw before but am seeing overall minutes, usage and such. What I was interested in was the breakdown between meeting minutes and sharing minutes as I have been including that in a quarterly report for my Leadership Team. It is still not there and Zoom has not been able to give me any kind of ETA on when it might be fixed.
In addition, I found that when I updated my room controller software to version 5.9.0 (iOS) it changes the interface to one resembling the desktop application interface. It had issues when I tried it out on one controller so I am not updating the rest until I can get a resolution for my ticket.