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Virtual Background


I hope I am in the right room for this discussion.  I am using a Dell PC and have started joining Zoom sessions.


I  would like to be able to set up my Virtual Background but cannot do this.  When in a Zoom session, the ability to create a Virtual Background or Filter (off the Video icon) is disabled.  When I click on Settings (again, off the Video icon), the ability to create a Virtual Background or Filter is disabled.  Is there something that I need to do to change this.


I worked with a friend who is an Zoom account admin and he set up a test session.  His wife and I joined this test session.  His wife, who had the same privileges as me, was able to create a Virtual Background.  I still cannot create a Virtual Background.


I know that I must have something set wrong but cannot, for the life of me, figure out what it is or even where to start. 




Community Champion | Zoom Employee
Community Champion | Zoom Employee

hi there. let's make sure you have a few things in place first. you will want to make sure you have the minimum hardware requirements as listed here:

if that looks ok, login to your Zoom account and make sure you have the setting toggled on that allows for VB's as shown here under Account Settings, In Meeting (Advanced)--