Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
That could be in the routing that the room is taking from the endpoint to the destination IP. Have you attempted to run a packet capture when the issue is present and submit that information to Microsoft to have them check the routing and ensure that you are hitting the correct Database on your way out from the endpoint?
This is not Microsoft. I myself have replicated this and confirmed that the issue is the Zoom interaction in the Room. I have also tried it with just a normal Teams User logged into the room (room vs. user) and both do the same thing. When using just the Teams Room with the same participants no problem. It is definitely Zoom.
Agreed, same issue here -- using a MS Teams Room system (running Windows) with "3rd party conferencing" enabled for Zoom. (this is a fairly new feature) It appears that the system launches Zoom in a browser rather than the native Win32 client, and the performance is _terrible_ -- low resolution and laggy/freezing video. Zoom support put in a request to "whitelist" our account for 720p video, but I haven't had a chance to test that yet.
@YaBoiB-- are there any tips/tricks on troubleshooting or optimizing the Zoom in-browser experience? I'm assuming Microsoft isn't inclined to just launch the native Zoom client with this integration, and there are few/no options in the MS Teams Room software to adjust.
720p is enabled by default to all licensed users, you just have to go in and enable the group HD at the account level or personal settings for this to work on "your" Zoom Room. Reference https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video.
As for this being a Zoom bug, I just do not see that as we have no other reports of this happening at the Enterprise level where Zoom Room, and MS Rooms are continually being used with third party vendor conferencing.
If you have logs with proof that this issue is on our side then I would say your next action would be to open a support ticket, include the meeting ID and logs where you experienced the issue and our team can investigate that and determine where this issue resides.
Brandon, I appreciate you responding. Please search the community yourself and you will find that users have reported not only Yealink and Logitech items with the same issue. When I have used a Teams Room but observed from my desktop the exact same issue occurs. You have some sort of significant loss in the MTR environment that does not occur with Teams calls.
Nothing positive -- I'm guessing Zoom will always have only limited support on MS Teams Rooms -- we are getting 720p, but any content shared is blurry, and there's more lag than with the full Zoom client. I opened a case with Microsoft, and (after gathering logs) they're trying to blame it on hardware.
Crossing fingers that some company will eventually find a way to support both platforms acceptably!
FYI, the latest release for MTR on Windows (version 126.96.36.199, released 12/15/22) has a couple Zoom-focused enhancements. I plan to upgrade over the holiday and see if/how it works...