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Call center with zoom?

Mathieu
Listener

Hi, I want to know if it's possible to make a call center with Zoom meeting? I just saw that Zoom Phone has this feature, but is it possible to do this in Zoom meeting?

 

This is how I would like it to work: someone connects to a "general meeting" and receives a welcome message (noboby can talk with other persons at this point). Then she is placed in a queue to finally be joined in a 1: 1 meeting with one of our specialist from our company. No camera, only the voice.  Just like a call center.

Is it possible?

Thank you,

Mathieu Bilodeau

2 REPLIES 2

Rupert
Creator

Hi @Mathieu 

 

Watch out for the "Zoom Video Engagement Center". This will be a few feature in Zoom in the future:

 

https://blog.zoom.us/zoom-video-engagement-center/

 

https://blog.zoom.us/zoom-platform-enhancements-zoomtopia-2021/

 

Hope this helps.

 

Rupert

avshch
Attendee

You can probably join a meeting with breakout rooms, but the main Zoom meeting needs a live moderator.