Showing results for 
Search instead for 
Did you mean: 

Zoom Phone log report


i have downloaded zoom phone report. But the calls count in report looks not correct.


By Call queues report and By Users report (both reports counts are not matching)


user report i am seeing more call count compare to call queue report.


i have downloaded log report from phone system and it is also completely different compare to call queue and user reports.


is there any proper document on how call queues and user reports are getting generated?



Community Champion | Zoom Employee
Community Champion | Zoom Employee

@ashishkalal  Here is the real time and usual way of viewing the Phone Usage Reports.


However, there is also an option to subscribe to emails for LOGS and REPORTS:

You can select how often you want to receive the report. 

Screen Shot 2022-03-02 at 7.40.01 AM.png

----If this answered your question, don’t forget to select "Accept as a solution".

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.