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Voicemail Message Header


I have end-users that are in need of hearing the voicemail message header when calling in from a third party phone. For example a user that has a wireless phone that they cannot put the Zoom app on are wanting to be able to call into a Zoom voicemail box and listen to the voicemail messages which they can do however they want to be able to hear the voicemail message details like the date/time that the message was received. I've went thru the process to test and the system does not provide an option to listen to the voicemail message header. Is there a hidden option that the end-user can select to hear the header information? Or is there a setting somewhere that can be turned on to give the option of listening to the header information for a voicemail?


Any information anyone could share with their experience on this issue would be greatly appreciated!


Community Champion | Zoom Employee
Community Champion | Zoom Employee

This isn't possible today-  Zoom are looking at adding this functionality but nothing finalized. This seems like something useful to add for calls when accessing the mailbox from devices and not the App.