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Transferring Calls

HishamElghotmy
Observer

When someone transfers a call, the caller ID come up as the person who transferred the call. Is there away to make the caller ID come up as the person who made the call??

1 ACCEPTED SOLUTION

FORE-Craig
Participant

Hi Hisham,

 

What shows depends on the the device used for Zoom Phone. There is an option at the account level to Set caller ID viewing preferences for redirected calls. You can find it at the bottom of the page for Account Management > Account Settings > Zoom Phone.

 

You will find an extended description here:

https://support.zoom.us/hc/en-us/articles/360031768431#h_01F8AXKCNSNA3VBYDPYK6C7BF2

 

I hope this helps!

Craig

 

View solution in original post

3 REPLIES 3

FORE-Craig
Participant

Hi Hisham,

 

What shows depends on the the device used for Zoom Phone. There is an option at the account level to Set caller ID viewing preferences for redirected calls. You can find it at the bottom of the page for Account Management > Account Settings > Zoom Phone.

 

You will find an extended description here:

https://support.zoom.us/hc/en-us/articles/360031768431#h_01F8AXKCNSNA3VBYDPYK6C7BF2

 

I hope this helps!

Craig

 

View solution in original post

Thank you it helped. This is what I was looking for.

You're welcome!