Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Signal when phone transfer

Sophie_PL
Listener

Is there a way to activate a sound confirming the transfert is done when doing a warm transfer with  Zoom phone (either with the Client App or a physical phone)?

8 REPLIES 8

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi Sophie,

 

No, there isn't an option for sounds confirmation an any of the transfer types. It would make a great enhancement though. I personally would love to have a confirmation tone.

Craig

Peter_Uy
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @Sophie_PL , 

 

There's somewhat a magical chime-like sound when you complete any type of transfer using a Client App whether it was a warm, blind or transfer to voicemail, and a visual notification will tell you that the transfer is completed and successful.

 

Screen Shot 2021-11-30 at 12.06.30 AM.png

 

Don't forget to hit the like and accept the resolution/ response provided if this answers your question.

 

Thank you and stay safe!

Hi Peter_Uy!

I've never heard that magical chime-like sound... but would love to!

I see the notification when I do the transfert but when someone else transfers me a call, there's no sound nor notification to tell me the transfert is done. So I just say Hello????, hoping someone is on the other end of the line... kind of weird. It would be a great improvement though.

Peter_Uy
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@Sophie_PL ,

 

Sorry to have misunderstood your question, if you are the one transferring the call to another person, you as the "transferrer" you will hear that "magical chime-like" sound but as the receiver of a transferred call, that's a brilliant idea and could truly be a great enhancement.

 

Feel free  to submit your suggestions and feature request here.

Thank you!

I just submitted my suggestion... we'll wait and see.

BUT, I don't ear that  "magical chime-like" sound even when I am the "transferrer"... any idea why? Is that an option I should activate?

Peter_Uy
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @Sophie_PL ,


follow up question , were you using a desktop client when performing the transfer, and were you doing a warm, blind or transfer to voicemail?

 

Thank you!

FORE-Craig
Community Champion | Customer
Community Champion | Customer

I wish that we heard the magical 🌟chime-like sound on our desk phones! 😊 

Craig

amselie3
Listener

After applying this template, we haven’t had any issues with rapid busy indicators whilst transferring outside incoming calls with a heat or consultation transfer anymore white doing parcel tracking.