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I'm new to Zoom Phone. I personally use an Android phone. When I add my cell phone # to my call handling, my phone will pop up when someone calls me, but I get the regular Android phone face and can't access any Zoom Options. If I remove my phone number from the call handling, my Android will ring, but there is no pop up and I have to unlock my phone and go into the Zoom App to accept it. Am I doing something wrong? My business partner uses an Iphone and it works perfect. Any suggestions?
Solved! Go to Solution.
Yes. When I remove my number in the Call Handling it will ring on my phone, but there is no pop up and I have to unlock my phone, open the zoom app, go to calls and then accept it.... If I have my phone number listed in the call handling, the call will pop up and ring and I can answer it without unlocking phone, but then I only get my phone screen with no zoom options. below is a screen shot of both
Sure. I'm assuming by changing both is what made it work. I didn't change one and try and try the other one and try again. When looking at the Zoom App settings, It just looked like I needed to chane both...
I turned on the notifications and I also unchecked the box for "remove permission if app is unused". See picture
Good idea, thank you so much. I just changed that setting to Unrestricted.
And for anyone that does not know how to do that. Go into your Zoom App, click on Battery and you have
3 options. Unrestricted - Optimized - Restricted