Maintenance is being performed on Zoom's support site on November 4 that may cause support impact. For more information, please click here.
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Hi, When setting up I did not realize I should skip creating an extension. I am an individual user. Now I do not see a way to go back to undo this. I want access to the direct number as an individual so that I do not have auto receptionist when someone calls. Thanks.
So that means something else in your setup has that extension number. So find out what that is and change the extension it uses to something else. Normally the DID is different than the extension and one manually uses the last X digits of the DID as the extension as a simple numbering convention.
I'm assuming you are using extensions that are not the DIDs, i.e. 5309 not 2068675309. Not sure you can have 10 digit extensions, but thought I'd ask....
Hi, I don't quite understand what you mean. There is a business number, I set up an extension for me. So the auto receptionist is primary, and I have only an extension. The business number (DID?), when called, is picked up by the auto receptionist. To get me, caller would then have to enter my extension. This is not what I wanted. I will work around it if I have to, but I'd rather just remove extension all together and just have me associated with the direct number. Thanks.
So, the phone number (direct number) is assigned to the Auto Receptionist? You can Unbind it from the Auto Receptionist, and then Assign to your User account. The extension is part of the way the system works. If you have the DID assigned to your User account, the extension number will not necessarily be used.
I hope that helps!
Thanks for all your help. Ok, I see that now. Then I get a pop up that says "You are unbinding the main company number. It may prevent some extensions without phone numbers to make outbound calls." I am thinking I need someone to allow me to redo the set up of my account...My name is only allotted an extension. If I unbind the auto receptionist from the main number, what will happen? Gah!
You're welcome! You're the owner (one and only person on this account) on the Zoom account, right?
Once you Unbind the number from the Auto Receptionist, the number will be available to your account in under Unassigned in the Phone Numbers. You can then Assign/Bind it to your User account from there or on your User Phone Settings screen.