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My company is in the process of migrating over to Zoom phone. We purchased a batch of Unlimited Calling Plan licenses, Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Free number licenses. I was told by the sales team that Auto Receptionists and Call Queues were treated like named phone users, and would consume a Calling Plan license. However now that I'm setting it all up, I do not see my Calling Plan license count decrease when setting up an AR... only the Phone number license decreases when I assign a number to the AR. So that seems to indicate that the AR itself is free, and you just need a phone number license if you need it to be externally accessible. Is that right? Could I just set up 100 AR's with just internal extensions for free?
The main reason for asking is that on our old system we have a lot of nested IVR's, some of the stupidly complicated and deep (too much so, tbh), so I assumed I'd need to simplify them way down, to avoid paying $180 per year per AR in a multi-level IVR setup. But now it seems that only the top-level AR (with the phone number assigned) actually costs anything. Am I missing something?
Solved! Go to Solution.
Yes, that is correct. The Auto Receptionist will just use a Zoom Phone US/Canada Phone Numbers Subscription which in our case is just $5 a month. I don't know if that changes if you have the PowerPack and send/receive text messages using the A/R phone number. I would double-check with Zoom Billing Support to make sure.
I hope that helps!