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I need to record automatically a phone call

Montse2
Listener

I can't find a way to automatically record the calls I get on the phone, isn't a way to do this?

2 REPLIES 2

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi,

 

You'll need to be the Owner of the Zoom Phone System account, or have Admin privileges. It can be set up for the Account, the Site, and for Call Queues. 

 

Here's a support document that explains it in detail:

 

https://support.zoom.us/hc/en-us/articles/4402416352909-Changing-call-recording-settings

 

I hope that helps!

 

Craig

sachinzoom
Listener | Zoom Employee
Listener | Zoom Employee

Hi @Montse2 , You can turn on Automatic Call recording at Account level ( account management -> Account settings -> Zoom phone ) or Site level (Company info -> Pick the site -> Policy ) or User level  ( Users and Rooms -> Pick user -> Policy ) . Please confirm if that resolves the issue.