Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.Learn more and join
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Evolve2 65 headset with usb jabra Bluetooth, on windows 10 zoom desktop app.
The headsets say they are zoom certified. Manual says the calls can be answered by moving down the boom or tapping the button on the outside of the earpiece.
Jabra connect app has the correct settings, and latest firmware.
Unfortunately this doesn’t work … no call control …. maybe there is jabra support but any helps or comments appreciated!
otherwise it’s a warning that zoom certified doesn’t mean call control 😞
I have the same Win11 & Jabra Evolve2 65 and it's working fine.
Jabra Direct Firmware: 5.11.01302
Jabra Evolve2 65 Firmware: 2.6.0
Jabra Link 380 Firmware: 184.108.40.206
Zoom client software: 5.9.6(3788)
I'm able to answer by lowering the mic or if mic is lowered I can answer by the button on outside of headset.
Muting with button or raising/lowering mic works just fine as well.
Interesting, thank you for your reply.
Frustratingly, however, with the LATEST zoom client software, latest firmware on both the jabra receiver and the evolve2 65, we have no call control (answer by pressing the button or lowering the boom).
We have two headsets on two PCs and tested this on both.
I have been careful to update the devices via jabra direct.
This is all very confusing, would you mind confirming this works???
we use zoom phone call queues but I can't imagine the type of zoom phone set up would affect this.
Yes, it is working on my setup. Windows10 with the Firmwares I posted above.
Can you confirm the headset is NOT directly bluetooth to the computer? The Jabra Direct software on the computer is what does the call-control functionality.
I would recommend talking to Jabra about this as well. The Zoom software works when Jabra tells Zoom to answer, etc.
Did you get a resolution? I've got a couple of different headsets using Jabra Link 370 and the call controls only seem to work when I install a Zoom update. Once I reboot the computer, the call control goes away, although it works correctly in Microsoft Teams calls.