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Enabling SMS call queue on account


Hi,  I am looking to enable SMS call queue on my account. But I don't see the SMS toggle in the policy settings under Phone System Management -> Call Queues as mentioned here(point 5 highligted below)


  1. Sign in to the Zoom web portal.
  2. In the navigation menu, click Phone System Management then Call Queues.
  3. Click the name of the call queue you want to edit.
  4. Click the Policy tab.
  5. Click the SMS toggle to enable or disable it.
  6. (Optional) If you enabling SMS, change these settings:
    • Allow International SMS: Allow users to send SMS to international numbers. See the frequently asked questions for SMS for more information.
    • Except for specific members: By default, all call queue members and managers can send or receive SMS messages using phone numbers associated with the call queue. Click View or Edit to disable this f

Community Champion | Customer
Community Champion | Customer

Hi @ZoomSandbox 


Do you have the Zoom Phone Power Pack add-on activated on your user accounts?

Do you have a Phone Number (DID) associated with the Call Queue?