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UT-tech
Listener

I have my hours set up for the Auto Receptionist which works great.  During open hours the calls go to a call queue that rings several phones which works.  After hours go to the After hours receptionist and works great.

My question, is there a way if they leave early that we can force calls to go straight to the after hours receptionist without having to change the hours?

2 REPLIES 2

FORE-Craig
Community Champion | Customer
Community Champion | Customer

You could add a Holiday for the remainder of what would have been the standard work day.

 

I hope that helps!

Craig

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi @UT-tech,

 

Did my response answer your question? If so, please mark the reply as an accepted solution so that others will be able to reference your question as resolved if they have the same question.

 

Thank you!

 

Craig