Dial by Name Directory has emails instead of first names

[timp3000]

Looking at our company directory a few employees have their emails listed as their first name. Last names are correct. How do I change this? I tried in user profiles but their first names are listed correctly there. Thank you!

[Calvo]

Hi

what company directory you are reffering on?

Normaly the users that exists will be assined to a free number -> so no special setting are made for naming when it's been assigned _> if there is something wrong with the names of your users you will have to look in their profile and change it there Profile

[timp3000]

That's what's confusing.  Their emails are listed as their first names in the directory. When I go to the user profile to change it, it is listed correctly. 

Directory: company email        Last Name

User Profile: First Name     Last Name

[Calvo]

hmm, can you try to create a new user just to test if you get everything right? Then assign a new number and check if it behaves the same

[Calvo]

But I think you will need to inform the support to get this solved