cancel
Showing results for 
Search instead for 
Did you mean: 

Common Area Phones in Groups

Alex_z
Listener | Zoom Partner
Listener | Zoom Partner

Hi all,

 

Is this possible to add Common Area Phones in Group as members?

I noticed that only users I am allowed to add as members in groups.

 

Thanks

alex

 

 

5 REPLIES 5

HappyZoom
Listener | Zoom Employee
Listener | Zoom Employee

We do support adding common Area Phones into Call Queues/Shared Lines/Group Call Pickup as members. Thanks.

Alex_z
Listener | Zoom Partner
Listener | Zoom Partner

Thank you for your reply.

Actually, I am interested in adding common area phones in Groups under  "User Management", in order to be able to avoid managing all of them one by one..

 

thanks

Alex

 

enielsen
Participant

I believe Groups is a Zoom level thing and not a Zoom Phone level thing and doesn't support CAP phones in them, just Zoom users. 

Alex_z
Listener | Zoom Partner
Listener | Zoom Partner

Yes, I agree. Maybe, this is probably a good reason. 

thanks.

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @Alex_z 

 

As others have said there is no group for Common Area phones. However, there is a Common Area template, that works like a group:

sachinzoom_0-1678727030453.png

 

sachinzoom_1-1678727062668.png

 

sachinzoom_2-1678727079899.png

 

 

Hope that helps