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Charge and Rate in CallLog Endpoint

kalel
Listener

There is no consistent pattern how calls are charged/rated in the CallLog endpoint. There are charge and rates reported for some No Answer, zero duration calls and no charge/rate for other No Answer, zero duration calls. Why are some calls priced, and others aren't for the same type of call? What is the logic behind the Charge/Rate fields in the CallLog endpoint? 

3 REPLIES 3

jefrancisco4
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @kalel! Here's the Zoom support article about which you may find useful, https://support.zoom.us/hc/en-us/articles/360054358152-Viewing-phone-usage-reports#h_aefdb4b7-e6db-4.... Hope this helps.

 

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kalel
Listener

Hi, thank you for the article but this is for the usage reports pulled from the portal, not through API call. The charges and rates are not present for every record in the CallLog pulled from the API endpoint. 

 

 

 

jefrancisco4
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @kalel , 

 

Check out this Zoom API page and see if this would help. This should show the currently available APIs that can be used.

https://marketplace.zoom.us/docs/api-reference/zoom-api/methods

https://marketplace.zoom.us/docs/api-reference/zoom-api/methods#operation/getBillingReport

 

If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.