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2023-03-21 05:29 AM - edited 2023-03-21 05:30 AM
I must change the default audio prompts when the recording starts or stops on demand (I need to upload new in a different language).
Is this possible?
I went to the path:
Company Info/ Account Settings/ Default Audio Prompt
But there is omitted these specific prompts
"This call is being recorded"
"the recording has stopped"
2023-03-21 09:22 AM
Are you trying to change the default prompt for Adhoc or Automatic Phone call recordings. See screenshot below where you can set options:
Note there is no prompt when the recording is stopped manually.
Hope that helps
2023-03-22 01:53 AM
thank you for your reply,
Actually, I am talking about the following.
The notification messages that are played when the recording stops or starts by the agents.