What's New at Zoom? Join our upcoming webinar to get you a first-hand look into some of our exciting new product and feature releases.

Register Now
cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot send a text messages

PJ610
Listener

I cannot send text messages to external phone numbers unrelated to the Zoom client. I do not know why. Anyone else working in my organization can do it, and I have a problem (screenshot). The settings are the same as for all of them. Does anyone have any idea what could be causing this?

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

It’s possible your admin has turned off SMS messages for you. You might review and forward this Zoom Support article on setting SMS:

https://support.zoom.us/hc/en-us/articles/360054631031-Setting-up-SMS

It’s possible they have turned off SMS for the number assigned to you. Your Admin should review at Admin -> Phone System Management -> Users & Rooms and click in your name, then look on the Policy tab for the SMS setting:

Ray_Harwood_0-1656884190698.jpeg

 


Ray - "Old Desert Lizard" / GoodClix.com
Please like any post that helped you; please mark solutions so others can find them!