Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
Showing results for 
Search instead for 
Did you mean: 

Cannot send a text messages


I cannot send text messages to external phone numbers unrelated to the Zoom client. I do not know why. Anyone else working in my organization can do it, and I have a problem (screenshot). The settings are the same as for all of them. Does anyone have any idea what could be causing this?


Community Champion | Customer
Community Champion | Customer

It’s possible your admin has turned off SMS messages for you. You might review and forward this Zoom Support article on setting SMS:

It’s possible they have turned off SMS for the number assigned to you. Your Admin should review at Admin -> Phone System Management -> Users & Rooms and click in your name, then look on the Policy tab for the SMS setting:



Ray - / BusinessIsZooming! Podcast / aka "Old Desert Lizard"
Please mark solutions that helped you !