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Calling out questions

Spencer_Waters
Listener

I'm an admin for a company whom is new to using Zoom Phone.

We have several licenses amongst employees.

 

Half or so of the employees here have local phone numbers for calling out of the office to the US/Canada using the unlimited US/Canada license within Zoom Phone.

 

The other half just have extensions from the main company line (a toll-free number) and only have a basic Zoom Phone license.

 

How would the second half of employees go about dialing out from the main line? Is that possible with a basic Zoom Phone license?

6 REPLIES 6

ChrisO
Community Champion | Customer
Community Champion | Customer

 While a DID is not required to make external calls, a calling plan is.



***Sometimes going backward is the only way to move forward.***

So, just to clarify, for users to make external calls they must be upgraded to a plan above basic, correct?

ChrisO
Community Champion | Customer
Community Champion | Customer

To the best of my knowledge yes.



***Sometimes going backward is the only way to move forward.***

Ok, got it, thanks.

ChrisO
Community Champion | Customer
Community Champion | Customer

There is a pay-as-you-go feature that might work for you, but it's $.03 a minute for US numbers. I know this is how AR's dialing outward are billed as you can not assign a calling plan to an AR.

 



***Sometimes going backward is the only way to move forward.***

This would definitely be helpful for a few users.