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Call Queue - Auto Logout on No Answer

aBrown007
Listener

I'm sure the Contact Center offers auto logout of agents that forget to logout to prevent future inbound calls from hitting their phone.  Has anyone found a work-a-round in the standard Call Queue's to auto logout agents that forget to logout?

1 REPLY 1

sachinzoom
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello,

Currently, you cant have agents auto logout. However, there is a setting to set business hours after which agents will not receive calls, as long as they set their business hours. See screenshots below:

 

Call Queue:

sachinzoom_0-1675281115910.png

 

 

User settings: 

sachinzoom_1-1675281199306.png

 

 

If this helps, please accept the answer as an accepted solution.