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Auto Receptionist

svogel
Listener

anyone know how to do this..

 

our Auto Recp

 

Hit 1 for Customer service

then have it forward to an external TFN number into our Contact Center?

 

thanks 

2 REPLIES 2

FORE-Craig
Community Champion | Customer
Community Champion | Customer

Hi!

 

Under your Auto Receptionist:

 

  • Next to Greeting Prompt, click Audio Library and add the customized spoken greeting with instructions to select 1 for Customer Service, etc.
  • Make sure that the name of your recording is selected for Greeting Prompt.
  • Set Route To to Interactive Voice Response (IVR).
  • Edit IVR Menu
    • Key 1 - Edit and set to Forward to Phone Number, enter the full phone number in E.164 format.
  • Test

I hope that helps!

Craig

HuckFinn-ZP
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @svogel ,

In addition to what @FORE-Craig mentioned. You need to add a telephone on the AR so the outdial to external PSTN will work.

 

Have this answer your question? If so, please don't forget to mark the reply as an accepted solution. Thank you.