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2022-03-31 10:51 AM
Wondering if anybody has any expertise on Zoom Phone features for someone who is a delegate for a professional and thus, manages his incoming calls. Is there a way to MERGE two calls on someone else's lines?
1. Caller 1 calls Person A and is on the line with that caller
2. Caller 2 calls Person A's line and Assistant answers the call on his line. Caller 2 wants to be merged into the first call.
Is there away for Assistant to merge Caller 2 into the existing call between Caller 1 and Person A? We know how to merge calls coming into our own lines. This question is specifically for managing someone else's lines through delegation/monitoring.
2022-03-31 12:55 PM
For now, there is no such capability on Zoom Phone Delegation. However, that is a cool feature and Zoom community is not tracking feature requests. You may submit a feature request here - https://zoom.us/feed/ so our developers will be informed and who know that feature may be activated one day 🙂
If this has answered or help find a solution to your question , please click the Accept as Solution button below so that others in the Community may benefit as well.
2022-03-31 01:26 PM
You might want to see if the Call Monitoring - Call Barge feature for Shared Line Groups would work in this scenario.
I hope that helps!