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Help to make "+" to work for uploading images for the virtual background

MarinaF
Listener

I receive  this note when I click on + to upload images for the background:
"you cannot upload images or videos due to restrictions placed by your admin"

I am the admin and the owner of the account.
I restarted my comp, I changed my email account for zoom, I downloaded the newest version of zoom.
Nothing works.
Please help!zoom.jpg

1 REPLY 1

Frank_TB
Community Champion | Customer
Community Champion | Customer

Hello,

 

You need to enable it at the account level. Zoom us >Admin>Account management> Account Settings >Virtual backgrounds> Allow users to upload custom Backgrounds

 

Screen Shot 2023-05-29 at 3.14.46 PM.png

 

 

Regards

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