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unable to open the app

gallowayab
Listener

I have a brand new Mac OS 12.2.1 - I've downloaded and installed zoom.  When I try to open the app I get an error message that says "an error occurred while installing the selected updates".  There are not any selected updates and the only option is to click "install" - nothing happens.  I've uninstalled and reinstalled 4 times.  I continue to get the same loop.

gallowayab_0-1645899620079.png

 

2 REPLIES 2

Bri
Zoom Moderator

My apologies for the delayed response, @gallowayab! Are you still receiving this error message? 

Yes I am.