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Zoom AI Companion2021-11-01 09:22 PM
I am the host of the Zoom meetings I am having trouble with.
I have brand new a 14" 2021 MacBook Pro with M1 Pro CPU. This computer works OK with Zoom using its own screen, but the Zoom video freezes when I connect it to a TV monitor using HDMI. The other Zoom participants have no difficulty with sound or vision. Audio works both ways for me.
Before purchasing this new computer, I have been successfully hosting Zoom meetings using a 13" M1 MacBook Air connected to the TV by HDMI.
Can you please help me with this problem.
2021-11-01 09:23 PM
2022-01-12 10:08 AM
Have exactly the same problem. Brand new MacBook Pro 16" with M1 processor. 2 external monitors connected through a Belkin docking station.
Zoom works OK if external monitors are detached so only the MacBook Pro screen exists. But if the monitors are attached, then starting a Zoom meeting freezes completely - have to use Force Quit or a Restart to get control back. Also tried Preferences -> Mission Control -> Displays have separate spaces setting both on and off - same result.
Have not had a problem with any other application using the external monitors.
2022-01-13 04:04 AM
Critical additional information:
2022-01-13 10:37 AM
Have to retract the above -- using Chrome failed once today and worked once. No idea what differences are involved.
2022-09-02 07:13 AM
I am having this same problem. It works by itself, but not when an external monitor is connected. I have no such trouble with my i7 intel Mac, so I think it's a compatibility issue with the M1 processor.
2022-09-08 11:42 PM
Hi Kaybono, after a macOS update some time ago my problem was completely solved. My previous M1 MacBook Air never had problems with external monitors.
2022-09-09 12:12 PM
Interesting. This is my second M1 MacBook Pro, and both had issues with external monitors on Zoom, using two different USB hubs
2023-03-09 01:39 PM
IS there any fix for this problem?
I am having the same issues with my Macbook Pro M1 14 2021.
2023-03-11 08:26 PM
my problems went away after a macOS update and haven't returned