Unable to Connect to Zoom on macOS 15.1 (also on 14) - Tried Everything

[bartoszx]

Hi everyone,

I’m having trouble connecting to Zoom from my MacBook Pro running macOS 15.1 (same issue occurred on macOS 14). I’m using Zoom version 6.2.6 on an Apple M1 chip. The app launches, I enter my username and password, see “connecting,” but then I get an error saying, “Can’t connect to Zoom. Check your network and try again.”

Zoom used to work on this computer without any issues, but it stopped at some point. Unfortunately, I’m not sure exactly when, as this is my secondary workstation. I’ve tried updating to the latest version of the Zoom app, but the problem persists.

Here’s what I’ve tried so far:

1.Reinstalled Zoom multiple times.

2.Deleted all Zoom-related files and folders I could find on the disk before reinstalling.

3.Confirmed there are no problematic entries in my /etc/hosts file.

4.Verified that Zoom works perfectly fine on my iPhone and Mac Mini M1 on the same network, so it doesn’t seem to be a network issue.

Given all of this, is there anything else I can check or try? Any help would be greatly appreciated!

Thanks in advance for any suggestions!

[DanGDW]

I'm having a similar problem, where when I try to join a meeting, I get a "Connecting to Zoom…" dialog that spins for a long time, the app locks up, and eventually I have to force quit Zoom. 

Other symptoms that seem to occur around the same time is that Safari tabs stop loading properly, keyboard shortcuts to take screenshots fail, and I cannot access the Keyboard shortcuts section of System Settings. 

My firewall is NOT turned on, although I did briefly turn it on to be able to add Zoom as "Allowed". Tried Zoom, it still did not work, so I turned the firewall off again. 

To get Zoom to work, I had to shut down my Mac, and start up in Safe Mode. Then I could attend a meeting. 

Afterwards, I restarted my Mac, and for awhile Zoom worked properly. But, a day later, the same thing happened. I've been through this cycle a few times now. Today, I had to do Safe Mode for a morning meeting, restarted normally, then tried to join an afternoon meeting with the same trouble. So, I had to shut down and do Safe Mode again to attend the afternoon meeting.