Zoom randomly crash

[sil111]

My Zoom crashes randomly and I have no idea about that. Reinstall Zoom and update my GPU driver does not fix the problem.

I didn't find a way to upload files here so I uploaded full crfash logs to Google Drive.

https://drive.google.com/drive/folders/1VE1M8iTcFpdMEy4x9IvHd0ERgSfLm6mb?usp=sharing

Also here's one of the log:

<?xml version="1.0" encoding="UTF-8"?>

<CrashRpt version="1403">

    <CrashGUID>2b1d6034-f2e3-431a-a05e-b3597b6b3d71</CrashGUID>

    <AppName>Zoom.us</AppName>

    <AppVersion>5.16.5.24296</AppVersion>

    <ImageName>Zoom.exe</ImageName>

    <OperatingSystem>Windows 10 Pro Build 19045</OperatingSystem>

    <DispalyDevice>NVIDIA GeForce RTX 3060 Ti||NVIDIA GeForce RTX 3060 Ti</DispalyDevice>

    <CPU>12th Gen Intel(R) Core(TM) i5-12600K</CPU>

    <CPUUsage>3.162245</CPUUsage>

    <OSIs64Bit>1</OSIs64Bit>

    <GeoLocation>zh-hk</GeoLocation>

    <SystemTimeUTC>2023-11-19T15:39:19Z</SystemTimeUTC>

    <ExceptionType>13</ExceptionType>

    <GUIResourceCount>3671</GUIResourceCount>

    <OpenHandleCount>2492</OpenHandleCount>

    <MemoryUsageKbytes>357652</MemoryUsageKbytes>

    <MemoryLoad>48</MemoryLoad>

    <TotalPhysicalMemory>32526</TotalPhysicalMemory>

    <AvailablePhysicalMemory>16676</AvailablePhysicalMemory>

    <TotalPageFile>41230</TotalPageFile>

    <AvailablePageFile>15372</AvailablePageFile>

    <TotalVirtualMemory>134217728</TotalVirtualMemory>

    <AvailableVirtualMemory>132116308</AvailableVirtualMemory>

    <GPUInfo>OrayIddDriver Device##17.1.58.818</GPUInfo>

    <GPUInfo>NVIDIA GeForce RTX 3060 Ti##31.0.15.4592</GPUInfo>

    <GPUInfo>RayLink Virtual Display Adapter##1.0.2.0</GPUInfo>

    <CustomProps>

        <Prop name="App Start Time" value="20231119_102843"/>

        <Prop name="VideoLaunchReason" value="2"/>

    </CustomProps>

    <FileList>

        <FileItem name="crashrpt.xml" description="Crash Description XML"/>

        <FileItem name="ssbcrash_hang_5.16.5.24296_NA_NA_11192023_103919_Zoom.exe_28040_unknown_NA_NA.dmp" description="Crash Minidump"/>

    </FileList>

</CrashRpt>

[SRILarry]

I am getting this same exact crash issue. The value on "VideoLaunchReason" changes. It is extremely frustrating as it can happen up to 30 times a day!!

<?xml version="1.0" encoding="UTF-8"?>
<CrashRpt version="1403">
<CrashGUID>c1f672cf-b07a-42a9-aa3d-19788f676121</CrashGUID>
<AppName>Zoom.us</AppName>
<AppVersion>5.16.10.26186</AppVersion>
<ImageName>Zoom.exe</ImageName>
<OperatingSystem>Windows 10 Pro Build 19045</OperatingSystem>
<DispalyDevice>NVIDIA GeForce RTX 2070 SUPER||NVIDIA GeForce RTX 2070 SUPER||NVIDIA GeForce RTX 2070 SUPER||NVIDIA GeForce RTX 2070 SUPER</DispalyDevice>
<CPU>AMD Ryzen 7 3700X 8-Core Processor </CPU>
<CPUUsage>1.762601</CPUUsage>
<OSIs64Bit>1</OSIs64Bit>
<GeoLocation>en-us</GeoLocation>
<SystemTimeUTC>2023-11-24T19:22:49Z</SystemTimeUTC>
<ExceptionType>13</ExceptionType>
<GUIResourceCount>3964</GUIResourceCount>
<OpenHandleCount>2488</OpenHandleCount>
<MemoryUsageKbytes>481324</MemoryUsageKbytes>
<MemoryLoad>23</MemoryLoad>
<TotalPhysicalMemory>32686</TotalPhysicalMemory>
<AvailablePhysicalMemory>25118</AvailablePhysicalMemory>
<TotalPageFile>37550</TotalPageFile>
<AvailablePageFile>24191</AvailablePageFile>
<TotalVirtualMemory>134217728</TotalVirtualMemory>
<AvailableVirtualMemory>132116304</AvailableVirtualMemory>
<GPUInfo>NVIDIA GeForce RTX 2070 SUPER##31.0.15.4601</GPUInfo>
<CustomProps>
<Prop name="App Start Time" value="20231124_131819"/>
<Prop name="VideoLaunchReason" value="4"/>
</CustomProps>
<FileList>
<FileItem name="crashrpt.xml" description="Crash Description XML"/>
<FileItem name="ssbcrash_hang_5.16.10.26186_NA_NA_11242023_132249_Zoom.exe_688_unknown_NA_NA.dmp" description="Crash Minidump"/>
</FileList>
</CrashRpt>