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2023-02-10 06:41 PM
I am trying to help one of our customers that was originally using Zoom for Windows 188.8.131.5231; however, after attempting to upgrade to Version 5.13.7, Zoom always re-directs to the web browser and will not the Windows client.
When downloading 5.13.7 and running the installation, they see the "Join a Meeting" modal showing version
Version: 5.9.7 3931.
Then, whenever they join or start a Zoom meeting, they see the following and directed to the the web client.
They have already performed the following:
Has anyone seen an issue like this before? It seems like something is corrupt, but not quite certain what angle to take on this.
Thanks for any help!
2023-02-11 10:29 AM - edited 2023-02-11 10:29 AM
Just wanted to close the loop! We needed to go through the Add and remove applications (from Windows) to completely remove zoom. My customer then rebooted, installed the latest Zoom version and is now working. Thanks!