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Zoom not working right

VABLIVENLEVITY
Listener

I don't know if there was a recent update on zoom app but it no longer works on my phone (Moto G Power). Sometimes I am allowed to join calls but sometimes it immediately crashes the app and kicks me off the call. Other times when I join the call everything works good until a breakout room starts. When the breakout room starts it won't let me join my group but instead just kicks me back to the main room or just keeps trying to join with a spinning connecting animation. This started about 3 weeks ago.

1 REPLY 1

CarlaA
Zoom Moderator
Zoom Moderator

Hi @VABLIVENLEVITY, I know it has been a while since you initially posted, and I apologize for just now seeing your post! I definitely want to make sure you receive assistance. Are you still having this issue? If so, can you please try deleting the Zoom app and reinstalling it on your device. 

 

Let me know how it goes!

Carla,
Zoom Community Team