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Zoom Profile Calendar Config

Dseverinojr
Listener

Hello,

 

My organization is on 5.11 and we have currently received the attached message when integrating Office 365 calendar with Zoom. Any ideas?


Thank You, 

1 ACCEPTED SOLUTION

I see, Well we've resolved the issue. We cleared cache and browser history for all affected and it resolved the issue. 


Thank You,

View solution in original post

9 REPLIES 9

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @Dseverinojr,
My name is Brandon. Thanks for joining the Zoom Community! Is your organization allowing Office 365 consent at the admin level? Please check your account settings to make sure that this is enabled at the account level. 

https://zoom.us/account/setting

 

Screen Shot 2022-07-13 at 4.52.08 PM.png

 

Thanks, 

Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Admin level on Office 365 or Zoom Admin. I am an ADMIN on both, so just need to know where to check. 

Dseverinojr
Listener

Yes, it is. See attached. 

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

You may need to reauthorize your EWS URL. https://support.zoom.us/hc/en-us/articles/360048674231-Managing-calendar-and-contacts-integration-fo....

 

Was this working as designed and then stopped working? 

 

Brandon

If this response was helpful for you, please do not forget to click on the accepted solutions button!

Yes, It was working as designed and then stopped. Could be the latest firmware update to Zoom. 

RachelGomez123
Attendee

Sign in to the Zoom web portal. Click Profile. In the Calendar and Contacts Integration section, click Configure.

 

This may help you,

Rachel Gomez

These steps were already followed. Thank You. 

YaBoiB
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @Dseverinojr

 

I do not believe that it was from the latest software release from Zoom because we are not seeing any other customers complaining of this issue. Zoom pulls its calendar and contacts information from the Exchange server on your Office 365 system. If there was a break in communication between that server and Zoom then a reauthorization is key to potentially solving this issue. 

 

Regards,

Brandon 

If this response was helpful for you, please do not forget to click on the accepted solutions button!

I see, Well we've resolved the issue. We cleared cache and browser history for all affected and it resolved the issue. 


Thank You,