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2023-10-05
04:52 AM
- last edited on
2023-10-10
12:54 PM
by
RN
Hello,
I tried Zoom clips for about 1-2 minutes, and after recording it told me it would upload and send me a notification via email. After an hours, I stilll haven't received anything.
Does it take longer than that?
2023-10-05 05:29 AM - edited 2023-10-05 05:52 AM
Hello,
Do you meet the prerequisites?
https://support.zoom.us/hc/en-us/articles/17537207179917-Zoom-Clips-user-guide
Regards
If my reply helped, don't forget to click the accept as solution button!
2023-10-05 05:55 AM
Thank you for the quick reply.
Yes I meet the prerequisites. Also recordings I do on my iPad doesn't show the web cam and the screen I share. Only black window with my name on it
2023-10-05 08:34 AM
Hi,
A couple of things to confirm;
Is Clips enabled globally on your account?
https://support.zoom.us/hc/en-us/articles/17537185674893-Zoom-Clips-admin-guide
Is Clips enabled on your personal account?
As far as I can tell making Clips is only supported from the Web portal;
Or from the desktop application;
Regards
If my reply helped, don't forget to click the accept as solution button!