You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-01-05 07:44 PM
My virtual backgrounds are not uploading and I have a Mac version 10.15.7. Please help
2022-01-06 02:30 AM
It sounds like you are trying to upload your own custom backgrounds. If this is the case, please ensure that you have the option Allow users to upload custom backgrounds enabled in the Zoom portal under Account management -> Account settings https://support.zoom.us/hc/en-us/articles/210707503-Changing-your-Virtual-Background-image
If this has answered your question please click the Accept as Solution button below.
2022-05-04 01:07 PM
I tried your suggestion which was not helpful. There is no such option avail as 'you have the option Allow users to upload custom backgrounds enabled in the Zoom portal under Account management' on my end at all.
When you suggested it was it only for paying zoom customers? because zoom allows anyone to use their product, however restricted.
Does anyone have any solutions for using a virtual background WITHOUT a green screen for customers who do not yet have a paid subscription account to zoom?
I have always been able to use my background (even on my mac), all of a sudden Zoom starts doing various updates and no backgrounds are working. I noticed unlike MsTeams - zoom does not offer backgrounds of their own to use, whereas when you open MS Teams they have some backgrounds (however not totally professional) readily avail that you can use.
It is unclear to me why zoom did this in the 1st place, I just dont understand why they would want to do this to their customers whether paid customers or not.
Also I checked the system setting that zoom claims you need to use the virtual background without a green screen - I am running Mac OS Catalina, which is 10.15.7, this is higher then the suggestion from zoom of '10.13 or higher ' - still the virtual backgrounds are not working and it keeps asking for a green screen. Why? when my settings are higher as it is. Should we all run out a ppurchase green sheets or something, what should the rest of us do who work from home , have a family and need a background for virtual meetings?